Optimal Support Services for ISVs & Enterprises
Charles Darwin said, “It is not the strongest of the species that survives, not the most intelligent that survives. It is the one that is the most adaptable to change”. This statement also rings true for businesses—only those willing to make
an early transition to smart technologies have greater chances of surviving in the long run. Calsoft helps organizations in accelerating the process of adopting the Intelligent IT approach. We leverage our rich and vast experience in various new-age technologies
to assist our customers in upgrading their IT systems and processes.
Sustaining Engineering Solutions
We help our customers sustain their products and applications with a sharp focus on product optimization. Our offerings include Hotfixes and Updates; Feature Enhancement and New Feature Development; Product Customization; and Ecosystem Integration.
NOC Support
Ensure 24x7 uptime and business continuity for your customers with our specialized Network Operations Center (NOC) Support managed by our team of IT Support engineers who deftly manage, monitor, and maintain critical client networks.
Patch & Release Management
We oversee and manage a software release right from planning to development, testing, and onward to deployment. Our offerings include end-to-end release management and we also assist with regulating and automating patch management for security updates, changes in the system, or drivers.
Product Documentation
Our expert technical writers capture your product functionality and convey it accurately to your end user while our project managers ensure the documentation is delivered consistently, and on time. Our offerings include User Guides and Installation Guides; Documentation of Codes, Design, and Architecture; Context-sensitive Help Creation; and Knowledgebase & Support Material Creation.
Product Re-engineering
We help our customers transform their existing products to meet current and future business demands. Our offerings include Code Optimization & Re-factoring; Fine-tuning of Architecture and Design; Usability Engineering; and Competition Analysis.
Product End of Life Management
We support our customers in end-to-end planning and execution of product end-of-life activities, which include Product Phase-out Planning; Full & Partial Sustaining Support; Stakeholder Communication; and Product Withdrawal.
Technology Coverage
Storage Maintenance, Backup & Recovery, Capacity Planning, Disaster Recovery, and more
Virtualization L2 & L3 Support, Maintenance, Documentation, End of Life Management, and more
Networking Performance Management, Integrations, 24×7 NOC/L1 Support, Maintenance, and more
Cloud Backup & Recovery, SaaSOps Support, DataOps Management, and more
IoT Firmware Updates, 24X7 Customer Support (L1- L3) for Device Management Monitoring, Security, and Application Monitoring
AI/ML Process automation, AIOps, DevOps, AI Workload Management, Backup & Recovery, Code optimization, and more
Industry Coverage
ISVs Modernization Services, SaaSOps, Mobile Enablement, and more
Data Centers Infrastructure Management, Application Management, Monitoring & Compliance, ServiceNow Integration, and more
Networking & Telecom L2 & L3 Support to NFV, SDN, V-RAN, SD-WAN; Data Analytics; NOC Support; and more

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