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Product End of Life Management

The end of life (EOL) process for a product or technology involves a series of activities that need to be strategically planned so the end users don’t miss out on anything once the product becomes obsolete – this includes retirement planning, communication, phaseout process, and more. Calsoft assists product companies through the EOL process, adhering to company policies and industry best practices.

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Product Retirement Planning

We support our customers with block, fileshare, and object & unified storage such as Ceph.

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Backup And Recovery Product L3 Support Project

This project involved handling customer escalations for a backup & recovery product for VM on major virtualization products – VMware ESX and Microsoft Hyper-V; planning and providing hotfixes; assisting the customer’s development team to resolve any internal development bugs.
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Full & Limited Sustaining Support

In most cases of the product EOL, complete product support is withdrawn. But in special cases where a customer is already using the product and doesn’t want to replace it with new one, product companies provide full and limited sustaining support. We support our customers with providing full/partial support in such instances.

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Stakeholder Communication

In product EOL planning, communication is vital. Communicating with the right stakeholders at the customers’ end regarding the phase-out of the product and educating them with further instructions about product support, product replacement, and more is crucial. Calsoft supports product companies with targeted product documentation for this purpose.

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Unified Backup and Recovery Product L2 Support Project

Calsoft provided escalation support (L2) for an enterprise-class backup and recovery product, with benefits including triaging and debugging customer problems with effective customer communication and reduction in the escalation backlog.

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Phased Product Withdrawal

We support product companies with complete product withdrawal in a phased manner – right from planning to execution. This includes withdrawal of the product from all the mediums through which it is sold, executed, presented.

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To know more about how we can align our expertise to your requirements, reach out to us.

Key Highlights

Dashboard for Multi-Cloud Visibility & Provisioning

Calsoft was engaged with the customer to create a single application to manage resources across multiple clouds.

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