ServiceNow

Achieve Smarter Workflows Now

ServiceNow is empowering businesses to drive growth, increase resilience, and enhance employee productivity with the Now platform. It helps organizations through their digital transformation journey by automating IT operations and providing easy-to-deploy pre-built models. Calsoft is an Implementation/Services Partner with ServiceNow and helps ServiceNow customers through various stages of their implementation cycle.

Implementation

ServiceNow enables companies to deploy their requirements in ready-to-use models for better efficiency and faster time-to-market. Calsoft helps in accelerating the implementation process further so that our customers can focus on innovation and core pursuits for better business outcomes.

ServiceNow – Incident Management

Calsoft helped develop and enhance the ServiceNow Incident Management Module for the customer, where the plugin enabled the end user to raise requests to minimize the negative impact of service disruption on business operations and restore normal service operations as quickly as possible, ensuring optimal service quality and availability.

To know more about how we can align our expertise to your requirements, reach out to us.

Integration and Automation

ServiceNow provides plugins that integrate ServiceNow with third-party applications/tools. These plugins provide various functionalities such as volume management, snapshot management, VM provisioning, VM actions, and more. Plug-ins provide extended functionality by adding approval management workflows, incident management, and notification. Calsoft helps ServiceNow partners with customized plugin development and automation.

ServiceNow Integration for ITOM (IT Operations Management)

Calsoft developed a ServiceNow plugin for a company providing ITOM support. Benefits included agent-less automated service mapping, hardware and software life-cycle dataconnectivity, heuristics-based service and dependency mapping, and more.

To know more about how we can align our expertise to your requirements, reach out to us.

Security Operations

A seamless integration of the cloud-based ServiceNow security platform with third-party software and tools is possible. The ServiceNow security solution is a holistic approach and falls under the SOAR stack – Security, Orchestration, Automation, and Response. It collects data about security threats from multiple sources and automatically remediates low-level threats without human intervention.

ServiceNow Plug-in for Security Platform

Calsoft was engaged by an IT security company for developing a ServiceNow plug-in for their security platform.

To know more about how we can align our expertise to your requirements, reach out to us.

Platform-as-a-Service

ServiceNow’s PaaS offering allows customers to build custom applications through various pre-built models such as development tools, security, integrations, UX, and intelligent orchestration. Calsoft assists ServiceNow customers in the process of adopting the ServiceNow platform for building these applications.

Asset Discovery & Inventory Management

The ServiceNow plugin for Data Center Asset Discovery & Inventory Management can be used to monitor the health, create a request on the discovered assets, and map the discovered inventory to CMDB. It can also be used to provide support for day-to-day operations such as VM on/off, reconcile resources, backup & recovery on the discovered inventory. Supporting CRUD operations on inventory resources, monitoring inventory health, and raising automatic incidents with email notification are also some of the actions that can be taken.

ITSM Plugin – ServiceNow Integration

Calsoft helped a Fortune-listed client develop a ServiceNow plug-in for their platform, which adds ITSM capabilities along with inventory management.

To know more about how we can align our expertise to your requirements, reach out to us.

ServiceNow Certification

The ServiceNow platform allows you to develop custom plugins to meet your business needs. Calsoft’s deep understanding of the ServiceNow ecosystem equips enterprises with certified plugin solutions. We help ISVs and system integrators in getting ServiceNow certification for the plugins developed. The ServiceNow plugin certification assures customers that third-party products are compatible with ServiceNow products.

Key Engagements
ServiceNow Integration for ITOM (IT Operations Management)

Calsoft developed a ServiceNow plugin for customer providing ITOM support.

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