ServiceNow is empowering businesses to drive growth, increase resilience, and enhance employee productivity with the Now platform. It helps organizations through their digital transformation journey by automating IT operations and providing easy-to-deploy pre-built models. Calsoft is an Implementation/Services Partner with ServiceNow and helps ServiceNow customers through various stages of their implementation cycle.
ServiceNow enables companies to deploy their requirements in ready-to-use models for better efficiency and faster time-to-market. Calsoft helps in accelerating the implementation process further so that our customers can focus on innovation and core pursuits for better business outcomes.
Calsoft engaged with the customer for improving the IT services management of an organization. This benefitted customer to align their IT processes and services with business objectives to help them grow with the help of ServiceNow ITSM.
Integration and Automation
ServiceNow provides plugins that integrate ServiceNow with third-party applications/tools. These plugins provide various functionalities such as volume management, snapshot management, VM provisioning, VM actions, and more. Plug-ins provide extended functionality by adding approval management workflows, incident management, and notification. Calsoft helps ServiceNow partners with customized plugin development and automation.
Calsoft developed a ServiceNow plugin for a company providing ITOM support. Benefits included agent-less automated service mapping, hardware and software life-cycle dataconnectivity, heuristics-based service and dependency mapping, and more.
A seamless integration of the cloud-based ServiceNow security platform with third-party software and tools is possible. The ServiceNow security solution is a holistic approach and falls under the SOAR stack – Security, Orchestration, Automation, and Response. It collects data about security threats from multiple sources and automatically remediates low-level threats without human intervention.
ServiceNow’s PaaS offering allows customers to build custom applications through various pre-built models such as development tools, security, integrations, UX, and intelligent orchestration. Calsoft assists ServiceNow customers in the process of adopting the ServiceNow platform for building these applications.
Asset Discovery & Inventory Management
The ServiceNow plugin for Data Center Asset Discovery & Inventory Management can be used to monitor the health, create a request on the discovered assets, and map the discovered inventory to CMDB. It can also be used to provide support for day-to-day operations such as VM on/off, reconcile resources, backup & recovery on the discovered inventory. Supporting CRUD operations on inventory resources, monitoring inventory health, and raising automatic incidents with email notification are also some of the actions that can be taken.
Calsoft helped the customer to track the changes occurring within the customer’s on‑premise and cloud infrastructure in the Configuration Management Database (CMDB) using ServiceNow Discovery.
The ServiceNow platform allows you to develop custom plugins to meet your business needs. Calsoft’s deep understanding of the ServiceNow ecosystem equips enterprises with certified plugin solutions. We help ISVs and system integrators in getting ServiceNow certification for the plugins developed. The ServiceNow plugin certification assures customers that third-party products are compatible with ServiceNow products.
ServiceNow Financial Operations
Calsoft developed a ServiceNow plugin for customer providing ITOM support.
- Calsoft was engaged with customer to fulfil requirements across HR management module.
- With this module/feature development, we provided employee ‘on Boarding’ process in the ServiceNow right from identifying candidate till releasing an offer to the candidates and later ob-boarding process.
- Also the process has some integrations with SAP to manage different positions across different departments.
Calsoft engaged with an IT company for an ITSM Support project that includes ServiceNow Upgrade, L2 & L3 level support for bug fixing and Change Management, SLA Configurations and automating some ServiceNow Request.