Role of QA and Testing in ServiceNow

Role of QA and Testing in ServiceNow

The role of QA and testing in ServiceNow applications is fundamental to ensuring the quality, reliability, and performance of the platform. QA professionals in ServiceNow are responsible for meticulously testing various modules and functionalities within the application, including IT Service Management (ITSM), Customer Service Management (CSM), Human Resources Service Delivery (HRSD), and more. But what are some best practices for testing ServiceNow applications? To get answers, join us on this podcast.

Discover what is the role of QA/Testers in ServiceNow applications, Kunal has also explained the documentation tasks which are undertaken by QA in ServiceNow, the testing processes involved, and the scope of automation testing in ServiceNow.

The podcast will guide you with:

  • Role of QA/Tester in ServiceNow application
  • Common challenges
  • Best practices for testing
  • The future of QA in ServiceNow

Listen to our earlier podcast: Integration Techniques Supported by ServiceNow

For more information, you can write to our ServiceNow at

About The Speaker

Kunal Kalas

Senior Technical Lead

Kunal brings over 12 years of extensive Quality Assurance (QA) experience, underpinned by a solid foundation in QA and testing methodologies. He serves as a ServiceNow expert and is the senior technical lead at Calsoft. His expertise is shaped by a diverse array of testing endeavors across various projects and environments. Notably, Kunal possesses a deep proficiency in Hyper-converged Infrastructure (HCI) and the ServiceNow Platform. Kunal consistently applies his leadership, management, and mentoring capabilities within a global context, ensuring effective collaboration and successful project outcomes.