ServiceNow Plugin Development for ITSM Capabilities

Calsoft was engaged with a Fortune listed client for developing ServiceNow plugin for their platform which adds ITSM capabilities. The engagement underpinned:

  • Monitoring of inventories
  • Fault alerts
  • Creating and assigning incidents to a specific group.

Benefits

  • ITSM capabilities.
  • Complete control to end-user to define criteria for Incident creation.
  • Incident summary and analysis with reporting Dashboard.
  • A mapping between Incident and Inventory helps impact the analysis of the fault.
  • The auto incident resolution mechanism reduces the end-user workload.