Calsoft engaged with an IT company for an ITSM Support project that includes ServiceNow Upgrade, L2 & L3 level support for bug fixing and Change Management, SLA Configurations and automating some ServiceNow Request.
Benefits:
- Upgrade to latest platform version helped customer to be in sync with latest feature.
- Automation of catalog items helped to reduce time and cost required for support and other admin activities.
- Improved performance with limited resources.