ITSM Support

Calsoft engaged with an IT company for an ITSM Support project that includes ServiceNow Upgrade, L2 & L3 level support for bug fixing and Change Management, SLA Configurations and automating some ServiceNow Request.

Benefits:

  • Upgrade to latest platform version helped customer to be in sync with latest feature.
  • Automation of catalog items helped to reduce time and cost required for support and other admin activities.
  •  Improved performance with limited resources.

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