ServiceNow Plugin Development: ITSM

Calsoft was engaged with a Fortune listed client to develop a ServiceNow plugin for their platform, designed to add ITSM capabilities.

The engagement primarily involved:
Monitoring of inventories
Fault alerts
Creating and assigning incidents to a specific group
ITSM capabilities.
Complete control to end-user to define criteria for Incident creation.
Incident summary and analysis with reporting Dashboard.
A mapping between Incident and Inventory helps impact the analysis of the fault.
The auto incident resolution mechanism reduces the end-user workload.

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