ServiceNow Integration Plugin

Calsoft was engaged by the customer for developing a ServiceNow integration plug-in for ITSM requirement. The engagement primarily involved providing: 

The engagement primarily involved:
ITSM capabilities to Cytomic Orion through ServiceNow
Full control to end user to define incident creation criteria
Complete incident summary and analysis with report in the dashboard
Mapping between incident and inventory allows impact analysis of the fault
Automatic alerts fetch mechanism through polling

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