The Smart Choice: Outsourcing Sustaining and Support Services


This haunting word is a cause of sleepless nights for many decision-makers in companies.

Budgeting has taken on a new level of complexity and significance in the evolving business landscape. As organizations strive to sail through the shifting economic landscape and make strategic financial decisions, the challenges in budgeting are raising their heads leading to a host of risks and issues in the workplace.

From resource allocation dilemmas to financial uncertainty and the thoughtful balance between cost control and productivity, this blog delves into exploring strategies to outsource sustaining and support services.

As companies strive to adapt, innovate, and stay ahead, effective budget management becomes a vital component of their transformation. The outsourcing of sustaining and support services has proven highly beneficial to many large companies, resulting in better budget management and reduced costs.

Let’s look at a few examples of companies that have benefited by outsourcing their sustaining and support operations:

  1. Hewlett Packard (HP): HP outsourced its IT support and maintenance services, which enabled the company to reduce IT infrastructure costs and improve service quality. This move allowed HP to reallocate resources to research and development, leading to the development of innovative products and solutions, which, in turn, increased profitability.
  2. Ford Motor Company: Ford outsourced its customer service and call center operations to Concentrix, a global business services company. This partnership enabled Ford to provide exceptional customer support while reducing costs. Concentrix’s expertise in customer service operations and technology helped Ford save millions of dollars.
  3. Siemens: Siemens, a multinational conglomerate, outsourced its finance and accounting functions to Genpact. This move led to cost savings and improved financial processes. Siemens benefited from Genpact’s automation and analytics capabilities, resulting in better financial decision-making and increased profitability.

Here are 5 reasons why key decision makers outsource their product sustaining & support.

We are witnessing a strategic shift as enterprises recognize the value of onboarding sustaining and supporting vendors. This isn’t just a trend; it’s a pragmatic response to the changing dynamics of the corporate world. Let’s see why outsourcing these services is beneficial from a cost as well as a customer retention point of view.

Why Invest in Outsourcing Sustaining and Support Services?

Cost Efficiency: One of the foremost reasons is cost efficiency. Outsourcing these services can significantly reduce operational expenses. Rather than maintaining an in-house team, which entails hiring, training, and providing benefits, outsourcing offers a more cost-effective solution.

Expertise and Specialization: Sustaining and support vendors are experts in their field. Their expertise and experience make them a valuable addition to the team. This ensures that the company benefits from the latest industry insights and best practices.

Focus on Core Competencies: Outsourcing allows companies to focus on their core competencies. When a company leaves sustaining and support to experts, they can dedicate more resources to strategic initiatives and revenue-generating activities.

Scalability: Outsourcing partners can scale their services according to the business needs. Whether they need to expand or contract support, they are flexible and can adapt to changes in the organization’s requirements.

Risk Mitigation: Outsourcing mitigates risks by transferring responsibilities to vendors who are well-equipped to handle them. These vendors also have contingency plans, ensuring business continuity even during unforeseen disruptions.

Access to Cutting-Edge Technology: By partnering with sustaining and support vendors, companies can access the latest technology without significant capital investment. This keeps operations up-to-date and competitive.

As enterprises seek to manage their budgets effectively, outsourcing sustaining and support services is an increasingly attractive option. The cost savings, expertise, and focus on core competencies provided by outsourcing partners are undeniable advantages. Moreover, the core values of these vendors, centered around customer satisfaction, proactive problem-solving, and continuous improvement, create a seamless, reliable, and efficient support system for businesses.

The decision to outsource sustaining and support services is not just about cutting costs. It’s about bringing in agility, a customer-centric approach, and staying ahead of the competition. By partnering with the right vendors who share the same vision and values, enterprises can stay carefree. It’s undoubtedly a smarter choice!

Calsoft PoV

Enterprises can tremendously benefit by strategically outsourcing sustaining and support services to the right vendor partner specializing in these services, companies benefit with substantial profits and savings. Here are the benefits,

  1. The reduced total cost of ownership
  2. Improved service quality
  3. Streamlined processes
  4. Focus on core competencies,

Calsoft has 25 years of legacy working with large and medium-sized enterprises worldwide. Our engineering services extend to offering sustaining and support services to our customers with satisfactory results.

Here are Calsoft’s sustaining and support services in detail:

Sustaining Engineering:

The Challenge: As mentioned earlier it’s a real struggle for enterprises to keep their matured products and services up-to-date and competitive. Hence, sustaining engineering is a necessity to address issues, implement enhancements, and meet changing market demands.

Our Solution: Calsoft’s experts provide continuous improvement and product maintenance to ensure that company offerings remain relevant, reliable, and efficient. We help to overcome challenges related to software bugs, scalability, and evolving technology.

Patch and Release Management:

The Challenge: Orchestrating seamless updates and releases can be a logistical nightmare for enterprises. Ensuring that these updates don’t disrupt ongoing operations is a critical challenge.

Our Solution: Calsoft makes the management of patches and releases effortlessly. We carefully plan and execute updates, ensuring minimal downtime and impact on business operations, and keeping companies ahead of the competition.

NOC Support:

The Challenge: Keeping the network running 24/7 with minimal to no interruptions is an enormous task. Network issues can arise at any time, and a delayed response can result in costly downtime.

Our Solution: Calsoft’s NOC support ensures 24/7 network monitoring and rapid issue resolution. We tackle network challenges head-on, guaranteeing uninterrupted service, and preventing any potential disruptions to the business.

Documentation Services:

The Challenge: Poor documentation can lead to confusion, delays, and inefficiencies. With increasing workloads, competitiveness, and regular updates keeping documentation up-to-date is a big challenge.

Our Solution: Calsoft takes the burden of documentation off the shoulders. We maintain organized and up-to-date documentation, ensuring easy access to critical information and streamlining the processes.

Modernization Services:

The Challenge: Staying competitive and efficient requires constant adaptation to the latest technologies. The challenge lies in transitioning from legacy systems to modern, efficient solutions.

Our Solution: Calsoft’s modernization services help embrace the latest technologies seamlessly. We provide strategic guidance and technical expertise to ensure that the systems are always at the forefront of innovation.

Product Re-engineering:

The Challenge: Enhancing products for better performance and user experience can be a complex process, often involving substantial time and resources.

Our Solution: Calsoft’s product re-engineering experts specialize in optimizing enterprise offerings. We identify areas for improvement, enhance performance, and create a superior user experience, all while reducing the time and cost typically associated with such projects.

Product End-of-Life Management and Support:

The Challenge: Managing product end-of-life processes while maintaining support can be logistically complex and costly for enterprises.

Our Solution: Calsoft streamlines the end-of-life process for the retiring products. We ensure a seamless transition and provide ongoing support to minimize disruption and reduce the financial burden of maintaining legacy solutions.

Calsoft provides effective sustaining and support services, with a well-structured three-step approach. This approach focuses on enhancing the overall value of the product, sustaining its quality and support, and optimizing efficiency throughout the entire process.

These comprehensive services cater to the diverse challenges faced by enterprises, offering tailored solutions to enhance efficiency, reduce costs, and keep your business competitive in an ever-evolving market. If you are looking for a partner to manage your product sustaining and support, write to us at You can also ask for a quick call if you need to discuss possible solutions for your business challenges around sustaining and support.


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