The challenge in deploying AI support systems is delivering consistent, accurate results across all updates. Without reliable validation, companies risk misaligning model performance with customer expectations, leading to costly mistakes, customer dissatisfaction, and operational inefficiency.

Solution

Calsoft’s Custom-LLM Eval as a Service provides an automated, structured evaluation framework designed to measure the performance, reliability, and consistency of AI systems. With our solution, you’ll have measurable benchmarks, continuous production monitoring, and operational clarity that enable AI systems to perform at their best, consistently.

• Golden test set aligned to real customer support scenarios
• Business and model-level metrics defined and instrumented
• Online evaluation pipeline with centralized metrics storage
• LLM-as-a-Judge scoring rubric (accuracy, relevance, verbosity, humor, Responsible AI)
• Online monitoring dashboard for live performance and regression detection
• Release benchmarking process with alerting thresholds