AI chatbot for instant sales support
Client: Leading dental supply company (Canada)| Solution: AI chatbot unified order and policy data for instant, multilingual, and secure frontline responses.
Sales needed quick query resolutions
Sales and support staff were the first touchpoint for dentists, clinics, and hospitals. Yet simple queries about orders, shipping, or policies often took six to seven hours to resolve. Information was locked in different systems and documents, and staff had to rely on IT teams for routine lookups.
Solution
The company partnered with Calsoft to create an AI powered chatbot inside Microsoft Teams. Staff could ask questions in natural language and get accurate answers instantly.
- Route queries to the correct data source
- Retrieve live customer and order details
- Search SOPs with text, tables, and images
- Provide multilingual answers in the preferred language
Business Value
Faster query resolution
Reduced response times from hours to
seconds
Structured data access
Unified scattered databases and documents into one source
Scalability
Supported growing orders and documents without extra resources
Multilingual support
Enabled queries in any language with accurate responses
To Know More
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