Cloud operations support delivered consistent uptime across distributed environments
Client: Global smart home platform provider (US) | Solution: Round-the-clock infrastructure monitoring and automated incident management
Platform stability depended on continuous oversight
The company ran cloud workloads across AWS and Azure to power home automation services for metro users. Service interruptions affected customer access, but monitoring gaps and manual ticket handling created delays in detecting and fixing infrastructure issues.
Solution
Calsoft built a unified operations layer with real-time monitoring, automated triage, and standardized access controls across both cloud environments.
- Integrated telemetry dashboards for cross-platform visibility
- Automated alert routing and runbook-driven resolutions
- Enforced IAM policies with MFA and session tracking
- Configured tunnel failover to maintain monitoring continuity
This approach reduced manual coordination and improved response accuracy during service events.
Business Value
Response time optimization
Cut incident acknowledgment and resolution time by 40%
Global coverage assurance
Maintained 24x7 monitoring across time zones and regions
Infra performance stability
Prevented unplanned downtime through early detection and automated fixes
Resource optimization
Reduced engineering effort on recurring issues with automation scripts
To Know More
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