Calsoft engaged with an IT company for an ITSM Support project that includes ServiceNow Upgrade, L2 & L3 level support for bug fixing and Change Management, SLA Configurations and automating some ServiceNow Request.
Calsoft assisted the customer to fulfil requirements across HR management module by developing various modules/features such as the employee “on Boarding” process and integrating these processes with SAP.
Calsoft engaged with the customer for improving the IT services management of an organization. This benefitted customer to align their IT processes and services with business objectives to help them grow with the help of ServiceNow ITSM.
Calsoft supported a leading IT infrastructure company with preparing and publishing documents for their integrated infrastructure solution that provides autonomous provisioning of system resources. The documentation team prepared documents from scratch for multiple releases.