Unified Backup and Recovery Product L2 Support Project

Calsoft is engaged with the client to provide escalation support(L2) for a enterprise-class backup and recovery product. Calsoft team is responsible for following tasks:

  • To handle customer escalations for backup and recovery product across platforms, major Virtualization ecosystems (VMware ESX and Microsoft Hyper-V), Networking and Security configurations (LDAP Integration, SSL etc.) and Application backups – Enterprise apps like MS Apps, Oracle


  • Triaging and debugging customer problems with effective customer communication and reducing the escalation backlog
Current Opportunities