ServiceNow (ITSM) Plugin for Data Center Monitoring

Requirement was to develop ServiceNow plugin for client Administrator. Inventories are fetched from client Administrators database through REST API and pumping them in the ServiceNow Cloud platform in the CMDB_CI table. From fetched and stored Inventories, CI Relationships are created and Incidents/tickets are handled which are created against inventories.

 

Benefits:

  • This integration offers data and features unavailable through other discovery methods.
  • Agent-less automated service mapping
  • Auto inventories CI relations on chassis
  • Keep your CMDB up-to-date
  • Auto Incidents creation based on serviceable events
  • Incidents are managed at ServiceNow and same are updated at client Administrator.