Requirement was to develop ServiceNow plugin for client Administrator. Inventories are fetched from client Administrators database through REST API and pumping them in the ServiceNow Cloud platform in the CMDB_CI table. From fetched and stored Inventories, CI Relationships are created and Incidents/tickets are handled which are created against inventories.
Benefits:
- This integration offers data and features unavailable through other discovery methods.
- Agent-less automated service mapping
- Auto inventories CI relations on chassis
- Keep your CMDB up-to-date
- Auto Incidents creation based on serviceable events
- Incidents are managed at ServiceNow and same are updated at client Administrator.
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