Calsoft engaged with the customer for improving the IT services management of an organization. This benefitted customer to align their IT processes and services with business objectives to help them grow with the help of ServiceNow ITSM.
- Establish well-defined, repeatable, and manageable IT processes business services.
- Clear expectations on service levels and service availability.
- Efficient analysis of IT problems to reduce repeat incidents.
- Risk-free implementation of IT changes
- Better transparency into IT processes and services
- Improved efficiency of IT help desk teams.