ServiceNow Integration Plugin

Calsoft was engaged by the customer for developing a ServiceNow integration plug-in for ITSM requirement.

Benefits:

  • ITSM capabilities to Cytomic Orion through ServiceNow
  • Full control to end user to define incident creation criteria
  • Complete incident summary and analysis with report in the dashboard
  • Mapping between incident and inventory allows impact analysis of the fault
  • Automatic alerts fetch mechanism through polling
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