ServiceNow is a cloud based ITSM tool used to manage and support IT services and automate the business processes. Now a days ServiceNow not only act as an ITSM tool but can be automated and customized as per the requirements. One can build many different types of applications within ServiceNow just like Incident, Change, Problem, Release, Request Management and so on.
Key points covered in this podcast are:
- ServiceNow Introduction
- Typical use cases of ServiceNow Integration
- Challenges involved in integrating ServiceNow, and how to over-come it
- How does it benefit the users
- How ServiceNow is different from other ITSM tools available in the market
About Speaker – Manish Patil (Principal Development Engineer)